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LMIA Customer Service Manager

Education

Skills

Language

We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organization.

Responsibilities

  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Take ownership of customer’s issues and follow problems through to resolution
  • Set a clear mission and deploy strategies focused toward that mission
  • Develop service procedures, policies and standards
  • Keep accurate records and document customer service actions and discussions
  • Analyse statistics and compile accurate reports

Requirements and skills

-At least one year of experience

-Proficiency in English

-Working knowledge of customer service software, databases and tools.

For successful candidates among foreign workers, LMIA support is available.

Job Types: Full-time, Permanent

Salary: $17.00-$22.00 per hour

Flexible Language Requirement:

  • French not required

Schedule:

  • 8 hour shift

Ability to commute/relocate:

  • Toronto, ON: reliably commute or plan to relocate before starting work (required)

Education:

  • Secondary School (preferred)

Experience:

  • Front desk: 1 year (preferred)
  • Administrative experience: 1 year (preferred)

Work Location: In person

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